Pretty Instant & REX Overview
We put this resource together as a reference for REX team members. Our goal at Pretty Instant is to make booking a photographer for each REX property as seamless as possible. As we continue to work together we hope to use your feedback to continue streamlining the experience. Please contact us on Slack or by emailing firstname.lastname@example.org if you have any questions at all!
Your Pretty Instant Dashboard can be accessed at my.prettyinstant.com. The REX team currently has one shared login to view the current status of each booking and to review photo galleries of each completed shoot.
Password: Please ask a REX team member for the account password.
The REX Booking Log is a Google Sheet that contains every REX booking submission. It is updated each week. Most of the info in this spreadsheet is also available in the Pretty Instant dashboard, however it also includes a summary tab which charts all monthly activity for the REX team and notes the remaining hours of each contract renewal. View the log here.
We created our Slack support channel to streamline communication between all REX and Pretty Instant team members. You can request an invite by emailing email@example.com.
Your Account Managers are Shef Reynolds, Jackie Rozett, Jeremy Needham, & Chris Cave. They can be contacted via Slack or you can ping the entire team tagging @am in your message.
We are available M-F, 8 AM to 6 PM ET and someone is on call each weekend for urgent matters.
For the 2019 agreement, Pretty Instant is adjusting our cancellation and reschedule policy to a flat fee of $135* per booking. The triggers in which the cancellation and reschedule policy take effect will not be changing, however. Once a photographer has been staffed and the booking is confirmed the cancellation/reschedule policy is in effect.
How much notice is needed to book a photographer?
This typically depends on the market. In Los Angeles we can typically staff a booking with 24 hours notice. In San Diego we ask for 48 hours notice and in all other markets we ask for 72 hours notice. If none of our photographers are available we will ask you for additional availability ASAP.
How do I reschedule, cancel, or adjust a booking?
We're happy to help! Either click the "Request Changes" button in your Shoot Overview or send us a message on Slack and reference the four character booking code found in the confirmation email or in your dashboard.
Do your photographers work on the weekends and holidays?
Typically, yes! Our photographers are typically available 7 days a week, however we are unable to guarantee their availability. To check availability please submit a booking and we will let you know ASAP.
Can I contact my photographer with questions?
Yes! As soon as your booking is confirmed we will send over your photographer's name and contact details. Feel free to touch base with them at this time, however, if you need to update the booking itself please contact the Pretty Instant team directly.
How many photos can I expect per property?
This varies depending on the size of the property and land, so we are unable to guarantee the number of files you receive. If there is a minimum number that you would like for a particular shoot please let us know when booking and we will be happy to accommodate.
What type of editing do you do?
Our standard editing process includes color correction and white balance adjustments. We are happy to do further retouching where necessary and can provide a quote for the additional editing at your request. Please contact us for details.