Our Guarantee

Pretty Instant is committed to creating memorable and safe experiences. To do so, we have implemented practices that address our Client’s main concerns. 

Background Checks

Our photographers undergo an extensive vetting process before they can join our community. Every photographer must pass an identity check and is screened for criminal offenses. This background check collects information from national, global, and sex offender databases. We also provide all of our photographers with best practices for success when working with Pretty Instant. In short, we share knowledge of what creates a great photoshoot so that they can deliver safe and superior experiences.


100% Satisfaction Guarantee

Your payment will be processed after your booking upon receiving your edited photo gallery and never until you’re 100% satisfied with your photos!

You will receive an itemized receipt once payment has been processed. If the final balance for your booking differs from the initial quote, our team will follow up with you to confirm the balance before processing payment. If you do have any issues with your experience they must be reported to us within 14 days of your booking in order to receive a full refund.


Security of Personal Information

As this is a secure platform, all personal information provided to us is protected and kept confidential. For specific questions or concerns, please refer to our Privacy Policy or contact our Customer Support Team via live chat, phone or email.


Dispute Resolution Process

To file a complaint concerning damages, injuries or invoice disputes, please contact our Customer Support Team via live chat, phone or email. If you have any relevant documentation, such as pictures or receipts, we ask that you please submit them as they will be required to complete your claim. Note that our Team strives to resolve all issues within 10 business days, but if more time is needed we will let you know.

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   We created the Pretty Instant community for our customers and team to come together and learn about our service, register for events, and get support from our success team. We'd love to hear from you!

Meet Your Team

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